Top support for your software package

To ensure that your software remains productive and continuously runs at the cutting edge of technology, many of our packages already include software maintenance or subscription. This subscription gives you access to regular updates, optimisations and our technical support. You can find the exact details in the respective package description.

Below you will find the services included in the software maintenance/subscription:

M4 PLANT

Comprehensive solution for cross-disciplinary 3D plant design and factory layout.

M4 DRAFTING

2D CAD software for creating and automating technical drawings.

M4 P&ID

P&ID software for creating, editing and analysing piping and instrumentation diagrams.

Technical support

Our software maintenance offers you the most efficient and economical way to keep your software up to date. It includes regularly provided versions and updates that keep your systems technologically up to date, as well as professional technical support when needed. In addition, convenient online support is available to provide you with quick and easy solutions. Software maintenance also gives you access to the protected customer area of our customer portal, where further information, resources and services are available.

Consulting

We support you in selecting the right software solution for your individual requirements. Our experts help you make the best decisions and integrate the software optimally into your work processes. This allows you to benefit from more efficient processes, save time and resources, and increase the quality of your projects.

Expert hotline

Our support team is always available to handle your requests quickly and professionally. You get direct access to experienced specialists who can help you with technical questions about running your software. This way, we make sure your workflow runs smoothly and keep downtime to a minimum.

Our telephone hotline is available to maintenance customers of the M4 PLANT, M4 DRAFTING, M4 P&ID, Creo and Windchill software products on weekdays from 8:00 a.m. to 5:00 p.m.

Online support

Our online support offers you a direct and convenient way to get in touch with our support team. You can use our platform to submit enquiries, exchange information and receive technical support. This is done easily and without waiting on the phone. You will receive a transparent status overview and comprehensible documentation for each process. This allows you to increase the efficiency of your processes and use your software even more productively.

Our support includes

Technical support: Help with answering technical questions that may arise when using the software.
Remote support: Ability to connect remotely to the customer's system as needed to resolve technical issues directly.
Emergency support: Rapid response to critical technical problems or emergencies to minimise interruptions to the customer's operations.

Customer portal – exclusively for our maintenance customers

Our customer portal offers you centralised access to all important information about our products and services. Maintenance customers receive exclusive access to downloads of the latest software versions and updates, and can also renew their licences here. Maintenance customers can also submit support requests online and track the status of their current requests.

Updates & patches

Our software is continuously being developed to meet current customer requirements and technical developments. As a maintenance customer, you get access to updates and new software versions as soon as they are released. This ensures that your software is always up to date and that you benefit from all new features.

Continuous improvement

Even the most outstanding software must constantly adapt to changing times. Our aim is therefore to continuously optimise our software for you. New versions of software include general improvements, adaptations to current system requirements and increased performance. Your feedback is also incorporated into new functions, enhancements and optimisations. This means you benefit from continuously developed software that can be flexibly adapted to both general and your individual requirements.

Video tutorials

Our video tutorials offer you a quick introduction to our software. You can follow step-by-step instructions and quickly gain an overview of the basic functions of the software. This makes it easier for you to get started and supports a fast and effective learning process.

Documentation

Our structured documentation is a valuable resource for the efficient and competent use of the software. Our comprehensive documentation contains detailed instructions, easy-to-understand manuals and technical information about the software application. You will gain clear insights into the functionalities at any time and also discover lesser-known features of the software. This allows you to quickly familiarise yourself with the software and gain a comprehensive overview of the functions and configuration options it offers.