Online Support Portal
Online Technical Support
Our online support service offers an efficient, effective and transparent means of dealing with your support issues, queries or enhancement requests. Online forms provide you with the means of raising new issues, adding additional information to existing issues, or escalating these issues. You can track issues raised, and be assured that our experts are dealing with your concerns.
You can easily determine:
- The number of issues still open
- Who is dealing with your issue
- What the current status of your issue is
Software Downloads and License Requests
The Support Portal also provides certain software updates and upgrades for Administrators to download when ready.
It allows you to request new software licenses for any of the software updates or upgrades you are automatically eligible for as a maintenance-paying customer.
Knowledge Base, News and Remote Support
For help with common issues, you can search the software knowledge base provided on the portal. You also have access to the latest technical and corporate news.
Use the portal to upload files you would like our team to have a look at, and gain access to the tools necessary for our experts to perform remote diagnostics on your system if required.