Online Support Portal

As a maintenance-paying customer, you simply register online to receive your user name and password for exclusive access to the CAD Schroer Customer Portal. The portal provides the latest software news, software updates ready for download, as well as software issue reporting and tracking tools, available 24/7.
Customer portal for M4 PLANT, M4 DRAFTING or M4 P&ID FX
Customers with an M4 PLANT, M4 DRAFTING or M4 P&ID FX maintenance contract have exclusive access to the CSG customer portal. This allows access to online support, free downloads, and the latest versions of the software.
Customer portal for M4 Personal User
After registration, you can convert your models & drawings to PDF, DXF, STL or SHE Format. Conversion credits can also be purchased that can be redeemed directly in M4 PERSONAL for drawing conversions. M4 PERSONAL customers may use the converted files and plots for commercial purposes.

Online Technical Support

Our online support service offers an efficient, effective and transparent means of dealing with your support issues, queries or enhancement requests. Online forms provide you with the means of raising new issues, adding additional information to existing issues, or escalating these issues. You can track issues raised, and be assured that our experts are dealing with your concerns.

You can easily determine:

  • The number of issues still open
  • Who is dealing with your issue
  • What the current status of your issue is

Software Downloads and License Requests​

The Support Portal also provides certain software updates and upgrades for Administrators to download when ready.

It allows you to request new software licenses for any of the software updates or upgrades you are automatically eligible for as a maintenance-paying customer.

Knowledge Base, News and Remote Support

For help with common issues, you can search the software knowledge base provided on the portal. You also have access to the latest technical and corporate news.

Use the portal to upload files you would like our team to have a look at, and gain access to the tools necessary for our experts to perform remote diagnostics on your system if required.

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