Software Support for Maintenance Customers
Maintenance Agreement Cost and Duration
Software Support and Maintenance Agreements run for a minimum of 12 months, automatically renewing after the initial term. You can cancel any time up to three months prior to the next expiry date. Fees are based on a percentage of the product list price, making this arrangement a much cheaper option than purchasing software upgrades separately – with the added benefit of professional support and peace of mind.
Maintenance customers typically benefit from*:
Customer Support Portal
Telephone Support Hotline
Online Diagnostics & Support on Your Desktop
Software Updates and Upgrades
Maintenance customers receive free software updates and upgrades within the scope of their maintenance contract. This means all fixes, all minor revisions (e.g. from version 5.1 to version 5.2) as well as major version upgrades (e.g. from version 5.2 to version 6.0) of the software which is under a valid maintenance agreement.
Most updates are now available as downloads on the CAD Schroer Customer Portal.
*Benefits may differ depending on the product supported