In order to obtain technical support, you need an active maintenance agreement. Investing in maintenance gives you a competitive edge and keeps you ahead. With more than 30 years of engineering experience, we understand your business and want to work with you for the long-term. Leverage the knowledge and expertise of CAD Schroer’s engineers to keep one step ahead of the competition.

Maintenance benefits

A maintenance agreement gives you access to professional technical support.

Maintenance agreements are also the easiest and most cost-effective way to keep your software products up to date.

The cost of obtaining software updates and new versions as part of a maintenance agreement is considerably less than purchasing individual updates and new versions.

Software maintenance services

Software updates

Maintenance customers receive software updates and new versions of their maintained software, so your software is always up to date. Almost all updates are available for download directly from CAD Schroer’s online customer portal.

If required, we can also install the updates for you at your site. The installation of the updates is a separate service though, which is not included in the maintenance. Contact us for an offer.

cloud-anbindung
online-support

Online Support

As a maintenance customer you also gain access to a dedicated, protected area of our online customer portal. There you can contact CAD Schroer Technical Support. You can describe problems that arise, specify their urgency, and track processing status. Your enquiries will be processed by our highly experienced technical staff.

Telephone support

Our maintenance service includes expert telephone support via our hotline. You can call us by telephone on weekdays between 8:00 and 17:00 CET to obtain direct advice and support.

support-1

Duration of maintenance

The following different maintenance agreements are available:

Order maintenance for min. 12 months

You order maintenance with a minimum term of 12 months. The entitlement to maintenance ends automatically after expiry of the agreed period and can be reordered if required. CAD Schroer will send a quotation to extend your maintenance entitlement in good time before the agreed maintenance period expires.

Maintenance Contract

You sign up for a rolling maintenance contract with a minimum term of 12 months, which automatically extends by 12 months each year. The contract can be terminated with a minimum of 3 months notice before the end of the term.

Software Rental

For rental licenses, maintenance is included for the duration of the rental.