CAD Schroer - Technical Support
The proactive approach we take towards software maintenance has been a key contributor to our success. CAD Schroer is well-known for offering its customers real value for their maintenance contributions. Other software vendors have recently begun to recognise the value of superior customer support and strong customer relationships, and we are proud of always having been at the forefront of this client-focused business ethic.
Our software support and maintenance package offers excellent value to customers. It includes all minor and major software revisions, ensuring that your systems are always up to date and fully supported. We offer maintenance contracts for all CAD Schroer products. CAD Schroer GmbH in Germany - in its role as PTC Maintenance Service Provider - also offers software support and maintenance for Creo (formerly Pro/ENGINEER), Pro/MECHANICA and Pro/INTRALINK in select locations.
Personal and Online Software Support Services
Customers with a maintenance contract can use our online support portal 24 hours a day. Our support portal allows you to get help with using the software, enter and track the progress on any software issues you may experience; as well as get answers to application-specific questions. Telephone support is provided from 8:30 AM to 5:00 PM Monday through Friday (time at local CAD Schroer office).
Customers without a maintenance contract can also take advantage of our expert software support and consultancy services, provided on a fee-paying basis.
ISO 9001 Certified Quality Management Systems
In order to highlight their commitment to customers and quality, CAD Schroer GmbH’s teams have worked hard to gain DIN EN ISO 9001:2008 certification for both its training and software support services. Among other requirements, the ISO 9001:2008 quality management systems standard expects organisations to effectively meet the needs of their customers, and constantly review and optimise business processes. These and other important quality criteria were independently assessed by TÜV Nord in Germany, which especially commended the high degree of customer orientation in all of CAD Schroer’s existing processes, where customer feedback has always been critical for product and service optimisation.